Housekeeper, Hospitality ​/ Hotel ​/ Catering

Housekeeper

Join to apply for the Housekeeper role at SERVPRO of Saginaw / Bay City
.

This individual is responsible for the cleaning and preparation of rooms/suites for guests, maintaining standards of consistency and creating the 'wow' factor. The role includes freshly laundered linen fluffy towels and a welcoming atmosphere that exceeds guest expectations.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

• Clean assigned rooms/suites according to standards, including making beds, cleaning bathrooms, kitchens, dishes, kitchen equipment, stairs, closets, balconies, vacuuming, dusting, and arranging furniture within the specified time.
• Place and restock usable items in rooms/suites (paper items, soap, towels).
• Clean exterior entry areas and hallways.
• Maintain and restock housekeeping cart each day.
• Properly administer key control for issued keys and keys left by guests.
• Bring lost and found items to the Executive Housekeeper’s office for logging and storage.
• Notify executive Housekeeper immediately of any out‑of‑ordinary situations in guestrooms/suites/villas.
• Take laundry and dry‑cleaning orders from guests.
• Accommodate guests’ special requests.
• Ensure confidentiality and security of rooms/suites/villas.
• Keep linen closets and supply areas organized and tidy.
• Report any maintenance needs and handle guest requests and/or complaints.
• Uphold all safety standards of the hotel.
• Move furniture within rooms, as required, for cleaning.
• Perform deep cleaning, as assigned.
• Respond to guest requests, as needed.
• Any and all duties assigned by management.

• Prefer minimum of six months experience working in related field (hospitality preferred).
• Must have reliable transportation.
• Must be able to pass pre‑employment testing (drug test, background check, etc).
• Must have full availability and be able to work days, evenings, nights, weekends, and holidays.

• Ability to read, write and speak English (multilingual a plus).
• Ability to understand, follow and give written and oral instructions.
• Ability to deal with stressful conflicts involving groups of people, individuals, and co‑workers.
• Ability to work with large groups of people, and age groups.
• Ability to work harmoniously with fellow employees and guests.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Attention to detail: working carefully within the minimum time.
• Organization and thoroughness: preparing bedrooms in the minimum length of time while respecting internal hotel procedures.
• Discretion: not disturbing guests.
• Ability to work indoors and outdoors including intense or inclement weather conditions.
• Reach, bend, twist, pull, push, grasp, walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bending ability (