Hotel Bell Captain - Gaylord Palms

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job‑related skills, experience, education or training, and location.

Work Schedule: The work schedule for this position may vary.

Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401(k) retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

The Bell Captain orchestrates the service experience for hotel guests while working alongside the bell staff to ensure that the site’s service standards are met or exceeded. They are also responsible for assisting guests with luggage, including delivery and pick‑up of guest luggage during guest arrival and departure. Under the direction of the Account Manager, the Bell Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on‑site.

The Bell Captain is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) – % of Time

• Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers. Acknowledges and greets guests within 5 feet while maintaining a professional and friendly demeanor. Effectively participates in “The Show Behind the Show” and delivers “Aggressive Hospitality” to guests. Addresses guests using the appropriate greeting for the site. Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations.
  
  Uses proper phone etiquette. – 20%
• Posts up in appropriate areas when not assisting guests or completing other tasks. Conducts an effective and efficient room presentation. Assists guests with room changes. Knowledge of each room type. Assists with the delivery and pick‑up of items to guest rooms. – 20%
• Maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information. Use only approved taxi cab service when calling cabs for guests, or otherwise assisting guest with transportation to offsite locations. Correctly tag individual bags to be stored in the guest services closet. Assure all guests and luggage are safely transported to/from assigned destinations.
  
  Continually monitor and maintain cleanliness and order of guest service area. Deliver messages, items and/or guest amenities as requested. Protect guest confidentiality in accordance with HIPPA requirements. –…