Service Desk Specialist

Our client is looking for a Service Desk Specialist to join their team!

Location: Onsite in Kissimmee, Florida

Pay: $22-$24/hour W2

• Provide remote installation, troubleshooting, repairing, and maintenance for IT systems.
• Act as the first point of contact for clients via phone, email, and in-person.
• Document, track, monitor, and communicate the status of incidents in adherence to IT policies.
• Diagnose and determine the root cause of issues, and communicate resolutions clearly to users.
• Perform daily system monitoring, verifying the integrity and availability of hardware and software.
• Apply operating system updates, patches, and configuration changes.
• Support core systems including Active Directory, MS Exchange, and System Center Configuration Manager (SCCM).
• Maintain accurate inventory and asset information.
• Develop and maintain technical documentation and procedures.
• Provide technical support after normal work hours when necessary.

• High School diploma or equivalent.
• 3+ years of IT support experience.
• Proven ability to provide support via phone, web chat, remote access and in person.
• Knowledgeable, responsible and skilled experience in telecommunications systems.
• Experience with Windows desktop management tools such as SCCM, Power Shell, or Intune.
• Experience in supporting enterprise phone systems (on-premises or cloud).
• Basic knowledge of networking operations and procedures.
• Ability to write and interpret technical documentation.
• Comp Tia A+ Certification is preferred.

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Business Development
• Industries: Staffing and Recruiting

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