Presales Engineer MSP | Hybrid

Sales Engineer to support MSP practice serving SMBs.

• Location:
  
  Southwest Orlando (Hybrid Schedule)
• Base Salary: $90,000 — $115,000 (commensurate with experience)
• Growth opportunity

Play a key role in the pre‑sales process – partnering with Account Executives and Service Delivery teams to assess client needs, design tailored IT solutions, and ensure seamless onboarding.

• Provide technical expertise during the sales cycle, ensuring client needs are fully understood and met with the right solutions.
• Conduct discovery sessions (onsite, video, or phone) to assess customer environments, identify needs, and scope opportunities.
• Research, scope, and deliver customized IT and cloud solutions. (Account Executives handle pricing and negotiation.)
• Gather requirements, process data, and analyze infrastructure to identify weaknesses, vulnerabilities, and optimization opportunities.
• Collaborate with engineering to define project requirements and ensure accurate delivery expectations.
• Participate in renewal discussions and ensure customers remain satisfied with ongoing services.
• Ensure a smooth transition from pre‑sales to onboarding with complete and accurate documentation.
• Contribute positively to a fun, collaborative team environment.

• Proven ability to engage external customers, research technical solutions, and communicate effectively across technical and business audiences.
• MSP experience strongly preferred — familiarity with supporting multiple clients across varied environments.
• Hands‑on technical background (L1–L3 support experience) — understanding of customer pain points, workflows, and IT integration into business operations.
• Experience migrating on‑prem environments to cloud (Azure / O365).
• Solid networking knowledge: DNS, DHCP, VLANs, routing, firewalls, etc.
• Experience with Microsoft Entra  (Azure AD), O365, licensing, and Azure.
• Exposure to Connect Wise (RMM, PSA, CPQ).
• Active Directory management, server upgrades and virtualization (VMware), Microsoft Exchange support.
• Understanding of cybersecurity best practices — EDR, MFA, security audits, etc.
• Demonstrated stability and success in prior roles.

Living Talent