Manager of Systems and Technology

Manager of Systems and Technology

Join to apply for the Manager of Systems and Technology role at Ninth Circuit Court of Florida

The Ninth Judicial Circuit Court is a progressive trial court in Central Florida where employees make a difference. Our team of court professionals is richly diverse, with unique perspectives and ideas. We encourage teamwork and individual contribution and pride ourselves on changing attitudes and doing things better. We’re always interested in dynamic individuals who enjoy innovation, new ideas and the opportunity to serve others while leading the way to the court of tomorrow.

• Provide leadership and operational oversight for the court’s help desk, systems administration, and application development functions at the Osceola County Courthouse.
• Manage and continuously improve end‑user support services, ensuring timely resolution of incidents, effective problem management, and high customer satisfaction.
• Oversee the administration of server infrastructure, including virtual and physical servers, Active Directory, enterprise storage, backup, and disaster recovery systems.
• Lead the planning, development, deployment, and maintenance of internally developed applications and integrations that support judicial and administrative operations.
• Establish and enforce cybersecurity best practices and controls in alignment with state and judicial standards (e.g., NIST CSF, CIS Controls).
• Coordinate system upgrades, patches, and enhancements across infrastructure, applications, and user environments with minimal operational disruption.
• Supervise, mentor, and evaluate technical staff across multiple functional areas, fostering professional growth and accountability.
• Implement and support ITIL‑based service management practices, including incident, problem, change, and configuration management.
• Collaborate closely with network, audio‑visual, application support, and business stakeholders to align technology solutions with court needs.
• Manage vendor relationships, software licensing, maintenance agreements, and support contracts.
• Develop and maintain technical documentation, system diagrams, service procedures, and project plans.
• Participate in strategic planning, budgeting, and lifecycle management for systems and applications.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum five (5) years of progressively responsible IT experience, including systems administration, user support, or application development.
• Minimum two (2) years of experience in a management or supervisory role.
• Demonstrated experience managing help desk operations and enterprise systems.
• Experience overseeing or coordinating software development, system integrations, or application lifecycle management.
• Working knowledge of cybersecurity principles and secure systems design.

• Strong proficiency in Windows Server, Active Directory, Group Policy, and Power Shell.
• Experience with virtualization platforms such as VMware or Hyper‑V.
• Familiarity with Microsoft SQL Server administration and application data dependencies.
• Knowledge of Microsoft 365 and hybrid cloud environments.
• Experience using mobile device management platforms.
• Manage and support digital signage platforms used across the court facility, including system reliability, vendor coordination, and alignment with operational and public communication needs.
• Experience with endpoint management, patching, and software deployment tools.
• Understanding of application development concepts, change control, and release management.
• Familiarity with ITIL practices and structured service management processes.

• CompTIA Security+, Network+, or CySA+
• Microsoft Certified:
  Windows Server Hybrid Administrator or Azure Administrator
• ITIL Foundation Certification
• Certified Information Systems Security Professional (CISSP)
• VMware Certified Professional (VCP)

• May require occasional after‑hours, holiday, and weekend support for system upgrades.
• Ability to lift, carry, and install technical equipment up to 40 pounds.

Mid‑Senior level

Contract

Engineering and Information Technology

Administration of Justice