Help Desk Technician Level 1-2
Listed on 2026-10-24
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IT/Tech
IT Support, HelpDesk/Support, Desktop Support
Next Path Workforce Solutions is currently seeking a Help Desk & Support Technician to join our client's team in St. Petersburg, Florida
. This is an onsite, contract position.
SALARY: $26-$31hr (depending on experience)
Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.
REQUIREMENTS:- 1-3 years of Help Desk or Desktop Support experience
- Support for Microsoft 365 applications (Outlook, Teams, Word, Excel, One Drive, SharePoint)
- Manage user accounts, security groups, licenses, and multi-factor authentication in Microsoft Entra (Azure AD)
- Support Microsoft Intune managed devices, assist with device provisioning and troubleshooting
- Strong customer service skills and reliable team player mentality
- Provide Tier 1 and 2 support, handling approximately 12-14 tickets per day
- Troubleshoot and resolve hardware, software, network, and peripheral issues
- Support Windows 11 desktops and laptops
- Assist with onboarding and offboarding employees, including account setup and equipment deployment
- Support HOA management platforms such as Vantaca, Caliber, Frontsteps, and CINC Systems
- Troubleshoot application access, permissions, and basic functionality issues
Document support requests, resolutions, and maintain knowledge base articles - Maintain IT asset inventory and equipment records
- Support conference room technology, Microsoft Teams Rooms, printers, and mobile devices
- Escalate complex issues to senior IT staff as necessary
Next Path is a strategic talent partner connecting skilled professionals with organizations driving innovation and growth. Our recruiting team brings more than 80 years of combined experience delivering workforce solutions that align the right talent with the right opportunities. We work with leading companies across the country, offering flexible engagement models including contract, project-based, contract-to-hire, and direct hire roles. If the position above doesn't appear to fit, we do have a host of clients with roles that could be a match and not every position will be posted.
We are an Equal Opportunity Employer.
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