Housing Manager

Community Name:

Winding Hollow The Housing Manager position is responsible for managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of the assigned senior living community, while maintaining a high level of customer service with all residents and potential customers.

Essential Functions Statement(s)

• Advises and makes recommendations through the Regional Manager (who advise the VP of Housing Services) regarding housing facility goals, objectives, programs, procedures, and policies
• Reviews, implements and upholds all policies in 4350.3 HUD Handbook and Manager’s Administrative Procedures (M.A.P.), as well as all general UCH policies, procedures and manuals
• Exercises judgment and decision-making authority as required, to the ultimate good of the facility and of UCH
• Leases apartments once individuals have been approved, with respect to interviews, certifications and move-in paperwork for all new residents
• Completes certification for new residents and recertification all current residents on an annual basis or 120 days before move-in, including background check; verifications of citizenship, DOB, income, assets, medical expenses from last 12 months; and utilizing set formula to determine rate of rent
• Maintains a strong waiting list of potential applicants, communicating frequently with those currently on the list
• Collects and reconciles rent each month, deposits into bank using check scanner and internal software, prints receipts
• Manages monthly accounting process including:
  Office Duties;
  Reconciles invoices/bills from each assigned property;
  Codes invoices/bills according to department;
  Monitors paid/outstanding status;
  Utilizes voucher stamp and account number appropriately to process invoices for payment
• Issues all legal notices and evictions for lease violations as necessary
• Develops and manages annual operating and capital budgets for property in cooperation with the Regional Manager
• Prepares and submits HUD Special Claims and vouchers
• Prepares and submits Reserve for Replacement requests to HUD
• Prepares and submits all reports and data required by the Central Office and the Department of Housing and Urban Development, following Enterprise Income Verification (EIV) guidelines
• Coordinates with vendors/contractors as needed to resolve advanced maintenance issues or concerns
• Maintains a good working relationship with all UCH staff, vendors and suppliers
• Maintains all offices in good order and proper organization
• Files all paperwork appropriately
• Orders all office and maintenance supplies
• Maintains open communication with Regional Manager and HUD
• Requests guidance and training from Regional Manager as needed
• Assists staff with other basic administrative and receptionist duties
• Remains available to address after-hours situations/concerns
• Attends all meetings as well as sits on various committees as required
• Completes other duties as assigned
• Follows all appropriate safety and security guidelines, procedures and protocol for residents in the Dementia Special Care Unit
• Maintains appropriate, effective communication with residents, and with residents' family or other significant relationships
• Participates in relevant educational and training activities as appropriate
• Special Activities/Attributes--Participates in special activities as required (i.e., safety committee; mentoring/orientation/new hires; etc)
• Oversees the recruiting and management of property staff
• Supervises and maintains successful working relationships with all employees
• Reviews and implements policies set-forth in Employee Handbook and the Personnel Policy/Practice Manual
• Reviews staff Time Sheets for accuracy
• Manages payroll process and records time-off
• Timely submits forms to the HR department
• Works with Regional Manager on concerns with staff work performance, including corrective action
• Understands and upholds Corporate Compliance and HIPPA
• Understands and upholds Fair Housing laws
• Understands and upholds the Affirmative Fair Housing Marketing Plan (AFHMP)
• Maintains 95% to 100% occupancy rate
• Markets vacancies to the general public
• Prepares and submit monthly Manager/Marketing Reports
• Stays informed with…