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General Manager
Job in
Kissimmee, Osceola County, Florida, 34747, USA
Listed on 2026-01-12
Listing for:
Better Talent by Laveer & Co.
Full Time
position Listed on 2026-01-12
Job specializations:
-
Management
Operations Manager, Program / Project Manager
Job Description & How to Apply Below
2020 with an emphasis on happy owners and happy guests.POSITION SUMMARY:Element Vacation Homes is seeking a highly skilled, hands-on leader to manage and optimize day-to-day operations, with direct oversight of property management,housekeeping, and maintenance. With over 400 bedrooms and growing across three exclusive resort communities in Central Florida, Element is a multi-million dollar operation requiring a dynamic, experienced, and organized leader with an entrepreneurial mindset to ensure operational excellence and drive continued growth.
This position wears many hats including:>Operational Leadership – Oversee all operational aspects of the company, including property management, maintenance, and housekeeping - ensuring consistent high-quality service delivery> Strategic Planning – Collaborate with the Managing Director/ Visionary to develop and execute long-term business projects that drive growth and consistency ensuring progress everyday> Team Management – Lead, mentor, recruit and develop entire team, building amazing culture, fostering a positive and productive work environment>
Process Improvement – Identify and implement processes to increase efficiency,reduce costs, and enhance the guest experience> Stakeholder Satisfaction – Ensure extraordinary experiences for all parties including homeowners, guests, team members and vendors> Property Care – Oversee property upkeep including renovations, coordinate repairs,maintaining property aesthetics at all times> Compliance & Safety – Ensure compliance with all relevant regulations andcompany policies, including government mandates, safety protocols and emergency procedures>
Company Ambassador – Staying active in the local community and networking groups as well as the industry at large, while continuously showcasing Element's co revalues and value proposition.
This is a pivotal role within our organization and therefore we are only seeking passionate, top-tier, dedicated rock stars to apply.RESPONSIBILITIES:
- Direct day-to-day operations ensuring effective coordination across all departments
- Complete ownership of overall condition of properties
* Fair warning: our standards are pretty high - Recruit, train, grow and support a diverse team
- Coordinate VIP, owner, and media bookings to ensure exceptional experiences
- Manage the onboarding and offboarding of properties including theming and renovation project management
- Develop statistical models and analyze trends to improve organizational efficiency
- Documenting processes to further develop and improve our Playbook of standard operating procedures
- Ensure accurate reporting and logging of relevant information
- Manage workforce coverage to support operational needs
- Achieve or exceed established business and financial objectives
- Participate in after-hours MOD duties and attend required meetings
- Address emergencies and guest issues promptly and effectively
- Actively respond to and manage online feedback and reviews
Minimum of 2+ years of progressive leadership experience in operations, preferably within the hospitality or property management industry
Experience in implementing or working within the Entrepreneurial Operating System (EOS) framework preferred
Proven track record of building high-performing teams with an in-depth understanding of marketing, reservations, guest services, housekeeping, maintenance, and owner relations
Broad financial literacy including budget development & interpretation, basic accounting procedures, and cash flow management
Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses
Exceptional interpersonal skills – vital for establishing genuine connections and trust with guests, owners, and team members
Capable of operating autonomously under pressure, managing multiple priorities, and excelling in a fast-moving environment with urgency
- Competitive salary
- Generous vacation policy – after all, we’re in the vacation business!
- Casual Dress
- Mac Workstation
- Happy Hour
- Paid Day off on your birthday for quarterly volunteer work
- Universal Annual Pass
- Fun work environment
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