Community Manager - Lease Up - Lantower Sunrise - Kissimmee, FL

Community Manager – Lease Up – Lantower Sunrise – Kissimmee, FL

Join Lantower Residential

We are a subsidiary of H&R REIT, developing and managing apartment communities across the Sunbelt markets. Our focus is on building great places to live and strong communities, while caring for our people with competitive benefits and opportunities for growth.

The Community Manager (CM) oversees all aspects of an assigned community’s performance, ensuring financial, operational, and resident satisfaction goals are achieved. Responsibilities include leading a team, collaborating with corporate partners, and maintaining compliance with company and regulatory standards.

• Creates an environment of cooperation, enthusiasm, and professionalism among associates, residents, and supplier partners.
• Builds high‑performing teams by recruiting, hiring, onboarding, and driving associate development. Provides clear direction, feedback, and coaching to improve performance, strengthen engagement, and increase retention.
• Develops a high‑performing sales culture by leading daily sales huddles, modeling effective selling practices, ensuring alignment with company standards, and coaching associates throughout the sales process.
• Builds a strong partnership and meets regularly with the Maintenance Supervisor to ensure smooth collaboration, deliver product excellence, and create memorable customer experiences.
• Assigns daily zones, tour paths, and market‑ready apartment home responsibilities to associates; walks zones to inspect standards and follows up on deficiencies.
• Manages all facets of day‑to‑day property operations to meet or exceed occupancy, expenses, and CNOI goals.
• Manages the community’s financial performance by creating monthly variance reports, executing POs, invoicing, monitoring expenses, and implementing strategies to drive revenue growth.
• Analyzes market conditions, occupancy trends, and competitive pricing; makes relevant suggestions for revenue‑driving adjustments.
• Stays abreast of community and product enhancements, competitor set, market trends, and surrounding neighborhoods to sell the community’s value effectively.
• Monitors resident events, social media activity, and customer reviews; ensures alignment with company standards and provides guidance through dashboards.
• Partners with marketing to develop and implement programs that improve the customer experience and meet leasing and retention goals.
• Utilizes property management systems, CRM, and other company technologies to track all community movement and communications.
• Partners with the Central Finance Team to resolve delinquent research, collection issues, eviction procedures, and notice delivery.
• Performs other duties as assigned.

• Follow and comply with the company’s operating systems, financial, HR, marketing, safety, and security policies and SOPs.
• Practice proper safety techniques, follow risk and safety policies, and report incidents promptly.
• Maintain knowledge of laws, rules, and regulations concerning leasing and management, including Fair Housing and collections/evictions.
• Identify and act on opportunities to improve selling and customer service, and support initiatives that enhance efficiency, effectiveness, and productivity.
• Maintain current knowledge of the company’s property management systems and technologies; stay informed of updates.
• Demonstrate behaviors and conduct that reflect company values, communicate standards, and promote teamwork and respect.

• Work in a community office and perform duties on the property; flexible schedule and weekend work required.
• Must access all community amenities; exposure to weather, odors, and hazards may occur.
• Occasional travel between properties and markets, including overnight stays, is required.
• Availability outside normal business hours, including evenings and weekends, is required.
• Incumbents are employed by Lantower and may be reassigned to another community based on business needs.
• Must have reliable transportation, valid driver’s license, and automotive insurance.

• View computer screens and documents for extended periods.
• Lift…