Maintenance Supervisor - Lease Up - Sunrise - Kissimmee, FL

Maintenance Supervisor – Lease Up – Sunrise – Kissimmee, FL

Join to apply for the Maintenance Supervisor – Lease Up – Sunrise – Kissimmee, FL role at Lantower Residential
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As a subsidiary of H&R REIT, Lantower Residential develops and manages apartment communities across the Sunbelt markets in the U.S. We’re in the apartment business, sure – but really, we’re in the people business. Our job is to make people feel at home—whether they live in one of our communities or work on our team. That means showing up, caring, and creating experiences that feel real, thoughtful, and human.

When you join us, you become part of something bigger: building great places to live and strong communities around them. We take that seriously – and we take care of our people in return, with competitive benefits, opportunities for training, and time off when you need it. If you take pride in your work and enjoy making people’s day a little better, we’d love to meet you.

The Maintenance Supervisor (MS) is responsible for the overall maintenance management and performance of the assigned community and is accountable for achieving financial, operational, and resident satisfaction goals. The MS reviews key performance indicators (KPIs) with the Community Manager (CM) to evaluate maintenance performance. This role develops a productive partnership with the CM, Regional Facilities Manager, maintenance associates, supply partners, and key operations leaders to implement maintenance processes and deliver best‑practice solutions to meet or exceed business expectations.

The MS uses property management systems and other company technologies to achieve operational compliance and business results.

• Builds high-performing teams by interviewing and hiring talent, ensuring effective onboarding, and driving associate development. Provides clear direction, regular feedback, and one-on-one coaching that improves performance, strengthens engagement, and increases associate retention. Partners with associates to set and achieve goals and foster continuous learning to support long-term business success.
• Develops a high-performing service culture by leading daily maintenance huddles, modeling effective maintenance and customer service practices, ensuring alignment with company standards, and coaching associates throughout the maintenance processes, elevating team confidence, consistency, and maintenance performance that drives occupancy, resident satisfaction, and retention, and revenue goals.
• Builds a strong partnership and meets regularly with the CM to ensure maintenance and onsite associates collaborate seamlessly, creating product excellence, sales success and memorable customer experiences resulting in higher occupancy, stronger renewals, and more positive reviews.
• Assigns daily zones, tour paths, and amenities to associates. Walks zones on their own to inspect assigned zones, exterior of the community, amenities, and tour paths, ensuring all areas meet Company standards. Follows up with the associate responsible for the zone to promptly address and resolve any deficiencies. Ensures associates respond to the onsite team requests from their morning zone walks of apartment show homes.
• Diagnoses and performs major, minor, routine and preventative maintenance repairs as needed and in a timely and professional manner. Ensures all service requests are assigned daily and completed within 48 hours. Documents work performed, including parts and notes if a supplier partner is needed. Reviews the completed service requests and follows up on incomplete service requests with associates and residents.
• Ensures vacant and self-guided apartment homes are inspected weekly to confirm the quality of work performed meets Company standards and validates make‑ready apartment homes are available and comply with standard operating procedures. Completes a service request if any additional work is necessary.
• Ensures 85% of the make‑readies are market‑ready each month with a maximum of an 8‑day turnaround and vacant apartment homes are “trashed‑out” within 24 hours of move‑out. Ensures the Make Ready Checklist is…