Solid Waste Program Supervisor

NOTE TO INTERNAL APPLICANTS

Intern candidates in the same classification and/or paygrade as the position posted will not receive a pay adjustment if selected.

Under limited direction, this position oversees and manages the Countywide Curbside Collection Contract and monitors all solid waste contracts to ensure compliance with provisions and terms. The role functions in a supervisory and administrative capacity, providing leadership and direction to staff while ensuring contractors deliver services in accordance with contractual obligations and County standards.

Employees in this classification are responsible for ensuring vendor compliance through the review, enforcement, and interpretation of contract requirements; overseeing customer service operations, including complaint resolution and escalated service issues; conducting or directing field inspections to verify service delivery and performance standards; managing fiscal accounting functions related to solid waste contracts, including billing verification, liquidated damages, and financial reporting; and coordinating with County departments, contractors, municipalities, and citizens to address concerns, maintain service quality, and resolve operational issues.

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Reviews and oversees departmental contracts including but not limited to mowing, grinding/hauling, leachate disposal, hazardous waste disposal to ensure compliance with provisions and terms.
• Monitors the Countywide Residential Curbside Collection Agreement to ensure compliance with contract requirements and operational objectives.
• Reviews, responds to, and documents complaint resolution through reports, summaries, and correspondence.
• Reviews and determines monthly liquidated damages assessed to contractors for non-compliance.
• Verifies billing accuracy based on residential home counts within contractor service areas.
• Investigates and resolves contract-related problems and issues.
• Establishes and maintains record‑keeping systems, including spreadsheets and other software, to track contract compliance and fiscal records.
• Reviews and interprets contractual agreements and ordinances; collaborates with County Procurement and Legal to prepare Requests for Proposal (RFPs), Temporary Agreements (TAs), and agenda items related to departmental contracts.
• Supervises the Customer Care Team and resolves escalated matters at a supervisory level.
• Supervises the Financial Team to ensure compliance with County policies and procedures, timely contract renewals, agenda items, vendor payments, and franchise compliance.
• Assists in establishing and implementing internal control systems to ensure compliance with contract methodologies and specifications.
• Supervises, trains, assigns, schedules, monitors, reviews, and evaluates assigned staff.
• Engages with neighboring municipalities, County departments and officials, Homeowners Associations, citizens, and contractor management teams on matters including service standards, Commissioner concerns, compliance, road access, code enforcement, and special assessments.
• Reconciles monthly residential curbside contract payments.
• Reviews performance reports to determine administrative charges in accordance with Service Agreements or Chapter 19 of the County Code of Ordinances.
• Works with the County Attorney’s Office and management team to address legal concerns and update ordinances and procedures related to departmental agreements and Chapter 19 compliance.
• Maintains relationships with local municipalities and surrounding County solid waste divisions.
• Assists the Solid Waste Manager with annual budget development, financial forecasting, and cost control.
• Collaborates with the Solid Waste Manager and Communications Team to create and manage public information on program guidelines, departmental initiatives,…