Assistant Branch Manager-Kissimmee

We are Addition Financial
, a member-owned, not-for-profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits don't drive us and never have. Since 1937, we've been on a mission to bring financial success and education to everyone and make a positive impact in the lives of our members and the communities we serve. And we want your help to make that happen.

We're looking for people who not only want to do meaningful, challenging work, but who also have a heart for service. If this sounds like you, keep reading and we'll dive into the specifics!

The Assistant Branch Manager I at Addition Financial partners with the AVP Branch Manager to lead and develop branch teammates in support of individual, branch, and organizational growth goals. This role fosters a collaborative, high-performance culture grounded in empathy, accountability, and resourcefulness. The Assistant Branch Manager is responsible for delivering exceptional member experiences, maintaining operational excellence, and achieving branch performance targets.

By promoting team engagement, continuous improvement, and a positive culture, this leader supports daily operations and ensures consistent, high-quality service across all branch locations.

• Collaborate with the AVP Branch Manager to develop, implement, and maintain branch strategies as documented in the annual business plan.
• Play a pivotal role in fostering and championing a positive, high-performing culture within your branch that supports teammate engagement and contributes to making Addition Financial an exemplary workplace.
• Monitor and enhance branch performance metrics, including Net Promoter Score (NPS), Google reviews, and member satisfaction.
• Analyze performance data to set objectives, optimize staffing levels, and drive profitability.
• Ensure the delivery of consistent and reliable service standards across all branch locations to uphold our brand promise and earn member trust.
• Drive a high-impact service culture that elevates the member experience, strengthens brand loyalty, and positions the credit union as a trusted financial partner.
• Support consultative sales efforts to deepen member relationships and meet financial needs.
• Provides assistance in Head Teller duties, Relationship Advisor functions, processing loans, new accounts, business lending, and successfully performs all branch duties as needed.
• Conduct morning and afternoon huddles to include but not limited to current standing, product and services, and skills practice.

• Train, mentor, and coach teammates on Addition Financials' standards, service commitments, core values, and behaviors.
• Assist AVP Branch Manager with interviewing, hiring, and performance management for all team members and branch leadership, team member retention, and the ongoing development of team members.
• Ensure day-to-day operations deliver seamless, "unbelievable" service experiences that exceed member expectations.
• Deliver seamless, one-stop branch problem resolution by serving as the sole point of contact, ensuring members' questions and issues are addressed promptly, thereby continuously improving the service we provide to our members
• Build and nurture strong members and community relationships through volunteerism and local outreach.
• Serve as a visible leader and brand ambassador, strengthening community partnerships and amplifying Addition Financials’ reputation.
• Prepare and administer performance appraisals, warnings, and disciplinary actions for direct reports.
• Provide ongoing coaching of direct reports on a daily basis, monthly coaching sessions, performance reviews and…