Retail Parts ProStore

A Retail Parts Pro is a full‑time, customer‑focused sales position that supports the DIY automotive business with advanced knowledge of store systems, automotive systems, and parts.

• Provide DIY customer service via in‑store visits and phone calls (GAS2 selling experience).
• Achieve personal and store sales goals and service objectives.
• Manage DIY services, including battery installation, testing, wiper installs, and other in‑store services.
• Maintain high standards of customer service and store appearance.
• Key holder duties: task assignment and completion, safety, open/close responsibilities.
• Assist in store inventory processes: truck put‑away, shoot‑outs, cycle counts, back‑stock handling.
• Keep the store clean: floors, bathrooms, facing, dusting, parking lot.

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge and skills.
• Operating POS and parts lookup systems.
• Expert use of testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE‑ready equivalent.
• Advanced solution, project and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

• Working knowledge of automotive systems and diagnostic ability for internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus). Communicate effectively and build strong relationships with customers, peers, and management.
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Work an assortment of days, evenings, and weekends as needed.

3‑5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Certificates, licenses, registrations required:
Must have a valid driver’s license.

ASE certification preferred but not required.

Physical Demands – Required safe standing and safe walking.

Equal Opportunity Employer – We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.