Retail Supervisor

Orange Lake Resort
Kissimmee, FL 34747, USA

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day.

Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This position will be responsible for supervision of outlet staff, ensuring guest satisfaction, and maintains service standards, cash control accountabilities, inventory flow/control and cleanliness of retail outlets, to include Island Traders, Currents Café, Sun Shop, Marketplace and Surf Shack. The individual will assist in the hiring and training of all new hires and will be accountable for inventory, ordering and stocking.

Position attends to all of the day-to-day operations of the assigned outlets.

• Matching 401K
• Employee Assistance Program
• Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our Club Go Program
• Tuition Reimbursement & Continuing Education Courses

• Conduct retail transactions and reconciliation of cash handling ranging from $1 to $5,000.
• Supervise, hire, train, schedule and evaluate staff.
• Order, receive, inventory, and stock supplies and merchandise.
• Maintain vendor and guest relations.
• Must have initiative to carry out all day-to-day operations.

• Oversee and coordinate the training, scheduling and performance of staff members.
• Provide information beneficial to guest satisfaction.
• Ensure the department is organized and staffed correctly.

• High School Diploma GED

• Any certifications a plus.

• Effectively communicate in English for business and safety reasons
• Moderate decision-making is required under limited supervision.
• Personally responsible for cash bank and all department monies and merchandise as well as outlet supplies.
• Excellent customer service skills and cash handling experience required. Previous inventory experience preferred but not necessary.
• Must know how to operate a cash register and adding machine.
• Must be able to communicate basic resort information to owners and guests.
• Participates in proactive team efforts to achieve departmental and company goals.
• Carries out any reasonable request by management of which the employee is capable of performing.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.