Training Facilities - Safety & Security Manager, OHP

Training Facilities - Safety & Security Manager, OHP

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Title: Manager, Safety & Security (Osceola Heritage Park)

Department: Training Facilities

Reports To: Director of Safety & Security

FLSA: Salary;
Exempt

We are looking for an experienced, knowledgeable, patient individual to join our security team! You have top‑notch security expertise, strong leadership skills and always suggest and implement new solutions. You will be responsible for managing security staff and overseeing all aspects of public and venue safety. You ensure proper enforcement of venue event policies and procedures that results in a safe and well‑protected environment.

• Create and deliver security operating procedures, in conjunction with the Director of Safety & Security, that improve execution and provide additional value in a cost‑effective manner.
• Work with cross functional teams to create and deliver security training materials, in conjunction with the Director of Safety & Security to promote a culture of awareness and preparedness.
• Act as liaison and manage security vendor relationships.
• Accurately document and record all safety and security incidents, for post analysis/review to enhance security protocols at Osceola Heritage Park.
• Work with conversion crew to prepare security equipment maintenance schedules and facilitate repairs in a timely manner.
• Ensure compliance with company and league policies and security regulations.
• Proactively communicate and seek feedback internally and externally to improve customer satisfaction as much as possible.
• Serve as a lead and key responder for all events at Osceola County Stadium related to security, law enforcement, medical needs and staffing plans.
• Create and implement effective crowd control measures and protocols to manage gatherings always ensuring safety of all.
• Oversee access systems ensuring proper personnel receive appropriate access while maintaining the integrity of secure areas.
• Other duties as assigned.

• Manage interviewing, hiring, and training of Orlando Health Training Facility at Osceola Heritage Park security employees in coordination with People (HR) and Director of Safety & Security.
• Manage appraising performance, rewarding, and disciplining security employees in coordination with People (HR) and Director of Safety & Security.
• Other duties as assigned.

It is never just a job at Orlando City SC. It is a way of life. We live and breathe soccer. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:

• High school diploma or GED required.
• Bachelor’s degree in Criminal Justice, Facilities Management, Police Academy, or related field preferred.
• Minimum of 5 years of security experience required, minimum of 3 overseeing a team.
• Exceptional communication written and verbal to effectively convey information to various stakeholders.
• Possess the ability to make quick, informed decision‑making capabilities to assess situations and act promptly.
• CPR/First Aid certified.
• Experience in law enforcement, entertainment/sports venue and/or public assembly environment preferred.
• Technical knowledge in areas of CCTV and Access Control preferred.
• Demonstrated ability to manage in a team environment, focusing on collaboration, communication, and working to achieve goals of the department.
• Experience in exercising sound judgement, as well as flexibility to shift priorities.
• Ability to conduct oneself in a calm and professional manner when dealing with the public and/or difficult situations.
• Ability to think strategically and be resourceful, innovative, and forward‑thinking.
• Ability to successfully pass a pre‑employment background check.
• Must possess a valid Florida Driver’s License.
• Possess a Florida Class D Security License or be willing to obtain one within (45) days of employment.
• Possess a Florida Private Security License or be willing to obtain one prior…