Accounts Receivable Specialist

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Waterloo, ON, CA, N2V 2K1

Business Unit: FARO Insights

Posting Date:
Jul 24, 2026

Reporting to the Accounting Manager, this role supports general accounting within the Virtek group of companies, with focus on the accounts receivable function to ensure accurate and timely invoicing, cash application, collections, and reconciliation of customer accounts. The position helps maintain strong customer relationships while supporting accurate financial reporting, effective credit and collection practices, and compliance with company policies, local statutory requirements, and internal control standards, including Sarbanes-Oxley requirements applicable to a U.S. public company environment.

This is an in-office position, where the selected candidate will be required to work out of our Waterloo, Ontario office.

• Perform customer credit reviews and assessments including D&B review.
• Create and maintain customer master data in the ERP system, including updates to billing details, payment terms, tax information, and remittance instructions.
• Prepare, review, and distribute customer invoices and related documentation accurately and on time for multiple entities and currencies.
• Apply incoming payments to customer accounts accurately and in a timely manner, and investigate unapplied cash, short payments, deductions, and other account discrepancies.
• Monitor accounts receivable aging and proactively follow up with customers before and after invoice due dates to support timely collection of outstanding balances.
• Superuser of AR software, including dunning programs.
• Maintain accurate collection notes and follow-up records, and elevate overdue accounts, disputes, or high‑risk balances as appropriate.
• Work closely with Sales, Customer Service, and other internal stakeholders to resolve invoice disputes, customer deductions, billing issues, and payment delays.
• Identify billing or account issues requiring resolution, coordinate with the appropriate internal teams, and ensure open items are followed through to completion. Issue credit notes as required.
• Prepare weekly and monthly accounts receivable reports, including aging analysis, collection updates, overdue account summaries, and DSO tracking.
• Participate in cross‑functional meetings to review customer account issues, order holds, credit concerns, and collection priorities.
• Perform month‑end accounts receivable reconciliations and prepare supporting working papers for internal reporting, audit requests, and balance sheet review.
• Support process improvements by recommending enhancements to reporting, follow‑up practices, and system workflows to improve collection effectiveness.
• Identify and support opportunities to improve efficiency and automate accounts receivable processes while maintaining accuracy, internal controls, and service levels.
• Ensure compliance with company policies, internal controls, and documentation requirements related to accounts receivable activities.
• Support internal and external audit requests and other ad hoc projects related to accounts receivable, collections, and customer account management.
• Other duties as assigned.

• Post‑secondary degree in Accounting, Finance, Business Administration, or a related field preferred.
• Minimum of 3 years experience in accounts receivable and credit management.
• Proficiency with ERP systems; experience with Epicor and SAP is considered an asset.
• Strong Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, SUMIF, and related functions.
• High attention to detail with the ability to manage multiple competing priorities.
• Strong team player with a commitment to providing exceptional internal…