Accounts Receivable Specialist

The Accounts Receivable Specialist is responsible for overseeing the Acc ounts Receivable function across the organization, ensuring customer accounts are accurate, collections are timely, A/R processes are consistent, and that the daily cash management is handled efficiently.

This role leads the Accounts Receivable team, works closely with Branch Managers and other Branch Staff to ensure daily cash is accounted for, A/R is updated and customer account and collection matters are managed and escalated in accordance with the AR SOP.

• Oversee the day-to-day Accounts Receivable function and ensure customer accounts are maintained accurately.
• Monitor Accounts Receivable aging and proactively follow up on overdue balances.
• Establish collection priorities and ensure appropriate follow-up on past-due accounts.
• Work with customers to resolve payment issues, discrepancies and account concerns.
• Escalate high-risk or significantly overdue accounts to the appropriate manager or leadership.
• Review and approve account adjustments, credits, write-offs and other A/R transactions in accordance with company policies.
• Monitor customer credit limits and payment terms and identify potential concerns.
• Coordinate collection activities related to customer accounts.
• Provide guidance and support to branch teams when questions arise regarding customer accounts, payments or credit.
• Act as the primary point of escalation for complex customer account and collection matters.
• Prepare and review A/R aging reports and collection reports.
• Monitor key A/R metrics, including aging, overdue balances and collection performance.
• Complete or oversee customer account reconciliations.
• Investigate discrepancies and ensure issues are resolved in a timely manner.
• Assist with month-end and year-end accounting activities related to Accounts Receivable.
• Provide regular updates to Finance leadership regarding A/R status, collection concerns and areas requiring attention.

• Maintain standardized A/R procedures and SOPs.
• Identify opportunities to improve collection processes, controls and efficiencies.
• Ensure A/R processes are consistently applied across locations and departments.
• Support system improvements and ensure appropriate A/R procedures are incorporated into new systems or process changes.
• Work with other departments to identify and resolve recurring issues that impact A/R accuracy and collections.

Success in this role means maintaining accurate customer accounts, improving collection performance, reducing overdue balances, ensuring consistent A/R processes across the organization, and providing strong support and leadership to the A/R team.

The successful candidate will build strong relationships with Branch Managers and internal teams while maintaining a professional and consistent approach to customer collection.