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Service Writer - Peterbilt
Job in
Ayr, Kitchener, Ontario, Canada
Listed on 2026-01-01
Listing for:
Brandt Group of Companies
Full Time
position Listed on 2026-01-01
Job specializations:
-
Administrative/Clerical
Data Entry, Office Administrator/ Coordinator
Job Description & How to Apply Below
We are currently seeking a Service Writer for our Ayr Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.
Duties & Responsibilities- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
- Maintains the service library with current information (for example, files bulletins, manuals, multi‑media, etc.) under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports
- May process warranty and/or product improvement claims including the computation of charges, submission and follow‑up
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