Regional Administrator – West

SKILLED TRADES ONTARIO SSTO-007-26

JOB OPPORTUNITY

Position Title:

Regional Administrator

Position Type:
Regular/Full-Time – OPSEU represented

Locations:
Kitchener or Barrie

Job Band: 3

Hiring Range: $25.83 to $31.79/hour

Hours of work: 36.25 hours/week

Reporting to:
Regional Manager, Apprenticeship Services

This posting is applicable to:
Internal/External Applicants

Skilled Trades Ontario (STO) is a Crown agency responsible for skilled trades certification in Ontario, which includes:

• standards and certification exams.
• Administering apprenticeship programs, including approving apprentices and sponsors, registering training agreements and assessing applications for apprenticeship program completion.
• Issuing certificates of apprenticeship to completed Ontario apprentices.
• Assessing experience and qualifications of individuals who have not completed
• Administering exams, including certifying exams, in all trades subject to certifying exams.
• Issuing Certificates of Qualification in all trades with certifying exams.
• Renewing Certificates of Qualification in compulsory trades.
• Maintaining a Public Register of people authorized to work in compulsory
• Researching apprenticeships and the trades.

The Regional Administrator provides onsite office administration and reception services

• Perform financial and non-financial data entry and maintain accurate records.
• Handle sensitive information with discretion and ensure compliance with privacy.
• Maintain building access, facilitate the ordering, programming, and assignment of employee and guest access cards.
• Liaison with staff, vendors and contractors to facilitate office repairs and maintenance.
• Maintaining office furniture and equipment, calling for repairs and service to update postage meter rates, and maintaining the printer/copier (calling for service,
• Schedule meetings, manage calendars, and assist with booking meeting rooms or virtual conferencing tools.
• Organize, file, and retrieve documents (physical and digital), including scanning and archiving.
• Assist with tracking and reconciling office expenses or petty cash.
• Perform research on assigned topics and prepare research findings.

• Provide courteous and professional service to all visitors and callers, resolving minor inquiries or complaints when possible, and triaging inquiries to the appro
• Receives and directs incoming visitors, including couriers, deliveries, contractors, and clients to the appropriate staff member or office area.
• Maintains visitor logbook and issues visitor passes.
• General office administration support, including receiving and preparing mailings, couriers, and ordering office supplies/refreshments.
• Help maintain a clean and organized reception, common areas of the office.
• Answer and direct incoming calls and emails professionally; take messages or respond as appropriate.
• Assist in implementing visitor safety protocols and emergency evacuation procedures.
• Other duties as assigned by the regional manager.

• Post-secondary education is preferred.
• Demonstrated 2-5 years’ experience as a receptionist or administrative assistant.
• Reception best practices, procedures and STO standards to provide front line reception services for STO.
• STO organizational structure and services to route calls to the appropriate department/unit or staff member.
• Secretarial and administrative practices to provide administrative services to an assigned manager/supervisor and team.

• Strong interpersonal skills with the ability to work courteously and cooperatively with management, clients and other stakeholders.
• Ability to communicate effectively, both orally and in writing, including the ability to relay information in a clear/concise manner.
• Ability to work independently,