Customer Experience Associate

Job Summary

Location:

Mitchell, Ontario, Canada

Hours:

15
Line Of Business:
Personal & Commercial Banking
Pay Details: $22.00 - $27.21 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  base pay offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide more specific details for this role.

Department Overview:
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Customer Experience Associate

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. TD is committed to being a leader in customer experience and to helping colleagues grow within the organization.

Our Total Rewards package includes a base salary, variable compensation, and benefits such as health and well-being programs, savings and retirement plans, paid time off, banking benefits and discounts, career development, and recognition programs. Learn more.

This job opportunity is subject to provincial regulation for employment purposes. It is important to acknowledge that each province or territory within Canada may have its own regulations and requirements.

Your accessibility is important. Please let us know if you’d like accommodations to help you participate throughout the interview process.

We will reach out to candidates of interest to schedule an interview and strive to communicate outcomes by email or phone.