Overnight Customer Care Coordinator

Customer Care Coordinator

This is a replacement vacancy under the direction of the Operations Manager and reporting to the Supervisors of Coordination. The Customer Care Representative will act as the primary point of contact for clients and field staff, providing superior customer service skills as they match clients in need of care to appropriate field staff. This is a Part‑Time opportunity with an 8‑hour shift anytime between 6:00am to 10:00pm on weekdays and alternating weekends.

• Answering all incoming calls
• Provide one‑call service solution where applicable
• Triage calls to forward to the appropriate desk for response
• Provide a compassionate and understanding approach to client concern

• I always provide the highest level of customer service
• I have exceptional telephone etiquette
• I can handle stressful and emotionally charged situations while maintaining a high level of customer service
• I am a positive listener, and can communicate well, both written and verbally
• I have a strong desire to help others through public service
• I have experience with multitasking in a busy environment
• I am proficient with computers, and I have experience with Microsoft Office products
• Completion of post‑secondary education is an asset
• One year of administrative or office experience is preferred
• Intermediate software skills are required; software scheduling experience is also an asset
• Superior customer service skills are necessary
• Ability to effectively communicate both through oral and written mediums
• Demonstrate compassion, tact and diplomacy when interacting with clients and their families

• Flexible scheduling
• Health and dental benefits
• Satisfaction of helping those in need
• Competitive compensation

We are committed to providing an accessible and inclusive hiring process. Accommodations are available on request for candidates taking part in all aspects of the selection process.