Bilingual Research Benefits Administrator

Job Summary

Advantage Administration is looking for a Research Benefits Administrator to support large corporate clients and coordinate world‑class benefits administration and customer service.

• Act as the Plan Administrator for large clients with complex plans by managing the day‑to‑day administration of assigned policies, including terminations, changes, retirements, and processing of member updates through benefits administration software.
• Understand the impact on eligibility as related to Payroll/Pre‑Authorized Debit processing and process all member‑related eligibility requests daily.
• Manage the client inbox items submitted by employers and provide follow‑up within the set Service Level Agreement.
• Administer all member eligibility processes in accordance with the client‑specific Admin guide.
• Research and analyze member eligibility‑related issues, identify the root cause, correct the issue, and suggest preventive measures for future occurrences.
• Serve as the subject‑matter expert for the client plans for which you have accountability.
• Tackle troubleshooting of member‑related issues by researching all existing documentation before escalating to the next level.
• Provide accurate and thorough answers to client requests and questions.
• Partner with Call Centre Representatives and other Group Benefits resources to resolve issues and process requests received.
• Provide support to the implementation team on the installation of new business and ensure delivery deadlines are met.

• Minimum 3 years of customer service experience with a proven track record of delivering excellent service in a fast‑paced, professional environment.
• Excellent knowledge of MS applications and communication tools.

• Puts the customer at the center of everything you do.
• Excellent communication skills and able to explain complex ideas in a clear, understandable manner.
• Learn quickly – picks up new ideas, concepts, technologies and tools easily.
• Approachable style builds strong relationships across people and groups.
• Demonstrates accountability, takes initiative and shows ownership in everything you do.
• Adapts to change, remains composed under challenging situations and drives solutions forward even when answers are not immediately available.
• Proactive problem‑solver who identifies opportunities to improve processes and takes action.
• Fosters continuous learning and development.

Hybrid – ability to work remotely and in‑office as required.

• Salary Range: $45,900.00 – $76,500.00 CAD (Montreal, Quebec).
• Opportunity to participate in incentive programs tied to business and individual performance.
• Comprehensive benefits including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance, adoption/surrogacy, wellness and employee/family assistance plans.
• Retirement savings plans such as pension and a global share ownership plan with employer matching contributions.
• Generous paid time off program including holidays, vacation, personal and sick days, and statutory leaves of absence.

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity and strive to attract, develop and retain a workforce that reflects the customers we serve. We welcome individuals of all races, ancestries, places of origin, colours, ethnic origins, citizen ships, religions or religious beliefs, creeds, sexes (including pregnancy and pregnancy‑related conditions), sexual orientations, genetic characteristics, veteran status, gender identities, gender expressions, ages, marital statuses, family statuses, disabilities, and other protected grounds.

We are committed to a fair recruitment, retention, advancement and compensation and administer all practices and programs without discrimination on any of these bases. We prioritize removing barriers to provide equal access to employment and will provide reasonable accommodation during the application process when requested.