Customer Service Representative

As a Customer Service Representative, you will provide fast and accurate operational information and excellent bilingual customer service support to our dealers and their staff. You will be led by the Dealer Services Supervisor and will navigate multiple systems and applications in a fast‑paced environment. This 9‑month term role ends April 2027.

• Member of a team working in a Call Centre environment using Call Centre Software.
• Confidently navigate multiple computer systems and applications to research, input, and resolve inquiries quickly and accurately.
• Work closely with all departments to provide timely information to Home Dealers on product, stock availability, PO's, Dealer orders, order problems, special services offered.
• Assist Dealers with the processing of Special Orders, Courier Orders, and Emergency Demand Orders.
• Assist with planning, scheduling, and keying of Opening Orders, Fill-In Orders and Celebration Event orders.
• Generate reports based on requests from Retail Field Teams and Dealers (balance of sales and gross margin report, and Multi-Store Comparison Report).
• Provide operational assistance and information for Dealers on Home’s various Payment Card programs.
• Assist Dealers with their Moneris request when a new store is created or there is a change of ownership.
• Assist Dealers with financial settlement issues concerning Home Gift Card, Visa, Mastercard, American Express, and Debit Cards. Second level support is also provided for Dealer terminal support.

• High School graduation, with post‑secondary business‑oriented courses an advantage.
• Two to three years’ experience providing excellent support within a customer service role.
• Experience with in the Retail industry would be an asset.
• Knowledge of Home's systems and services would be beneficial but not essential.
• Commitment to providing excellent service to Home’s Dealers.
• Ability to multi‑task with strong problem‑solving skills.
• Strong computer literacy and typing skills, with the ability to learn and switch between multiple systems and applications.
• Knowledge of Microsoft Windows and Microsoft Office required.
• Prior experience with Oracle Forms and Microsoft CRM is an asset.
• Excellent communication skills, with fluency in English and French an asset.
• Ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.

• The expected starting salary range for this role is $47,700 - $62,600
  ; the final offer will reflect relevant skills and experience.
• Group RRSP.
• Discount at our Corporate Retail Store in St. Jacobs.
• Home & Auto Insurance discounts.
• Competitive vacation time.
• Employee Discount Program through Venngo Work Perks.

Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.