Job Description & How to Apply Below
This is an excellent opportunity for a highly organized professional who thrives in a fast-paced office environment and enjoys working closely with customers, sales, and operations from project start to finish.
What You'll Be Doing
As the primary point of contact for customers, you'll play a key role in ensuring every project runs smoothly by:
Delivering outstanding customer service through phone, email, and in-person communication
Building and maintaining strong relationships with customers while managing their accounts
Preparing quotes, proposals, and sales documentation using Microsoft Excel and Salesforce
Processing customer orders, invoicing, and payment information using Quick Books
Coordinating installation schedules, project timelines, and customer appointments with internal teams
Providing customers with regular project updates and responding promptly to inquiries
Maintaining accurate customer information and documentation across CRM and accounting systems
Supporting the sales process from initial inquiry through final project completion
Assisting with administrative duties, reporting, and business support for management
Participating in team meetings and helping improve customer service processes
Creating and scheduling content for the company's social media platforms
Ensuring customer issues are resolved quickly and professionally
What We're Looking For
The ideal candidate is an experienced customer service professional who enjoys multitasking, solving problems, and delivering an exceptional customer experience.
Qualifications include
Minimum 5 years of customer service, customer support, sales support, or office administration experience
Strong Microsoft Excel skills, including spreadsheets, formulas, and data management
Experience using Salesforce CRM or similar customer relationship management software
Experience with Quick Books or comparable accounting software
Excellent communication and relationship-building skills
Strong organizational skills with the ability to manage multiple priorities
High level of accuracy and attention to detail
Ability to work independently while collaborating with a team
Professional, dependable, and customer-focused attitude
Preferred Experience
Candidates with experience in any of the following industries are encouraged to apply:
Awnings
Shade products
Construction
Manufacturing
Building products
Custom fabrication
Textile or fabric products
Experience coordinating installations, managing custom orders, permit processes, or working with motorized shade systems is considered an asset.
If you are interested, please apply today!
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