Customer Service Wellness

Position: Full-Time Customer Service at 360 Wellness
Join 360 Wellness Clinic as a full-time Call Center Customer Service Representative in Kitchener, Ontario. Provide outstanding service by managing patient calls and inquiries with care.

As a key player in this mid-level role, you will respond to patient inquiries about services and treatment options, prioritizing a positive experience for each caller. Your responsibilities include appointment scheduling, maintaining patient records, and collaborating with the clinical team to ensure effective communication. Experience in customer support and call centers, especially within healthcare or wellness, is essential for this position.

Key Responsibilities:

• Manage patient inquiries through inbound and outbound calls

• Schedule and confirm patient appointments accurately

• Maintain and update patient records

• Address concerns and escalate as necessary

• Ensure thorough documentation in clinic systems

Requirements:

• Strong background in customer service

• Call center experience or similar environment

• Excellent verbal and written communication skills

• Proficiency in CRM and call center software

• High school diploma required, post-secondary is an asset

Capitalize on this opportunity to leverage your skills at 360 Wellness Clinic and make a difference in patient care.
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