Experienced Customer Service Professional

Express Employment Professionals is seeking an Experienced Customer Service Specialist in Kitchener. Join a well-established manufacturer to coordinate projects and enhance customer interactions.

In this role, you’ll act as the primary point of contact for customers, ensuring that their projects run seamlessly. You will utilize your communication skills and customer service experience to provide exceptional support and build lasting relationships. Proficiency in Microsoft Excel and Salesforce will be essential for success.

Key Responsibilities:

• Ensure outstanding service through phone, email, and in-person communication

• Manage customer accounts and maintain effective relationships

• Create proposals and sales documentation using Excel and Salesforce

• Handle processing of orders and payments with Quick Books

• Coordinate installation schedules and project timelines

Requirements:

• At least five years of experience in customer service or support

• Proficient in Microsoft Excel for data analysis

• Familiarity with Salesforce CRM systems

• Experience with Quick Books accounting software

• Strong skills in organization and attention to detail

Join our team and leverage your expertise to enhance customer satisfaction in Kitchener.
#J-18808-Ljbffr