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Job Description & How to Apply Below
Inside Sales & Customer Service Representative
Industry: Electrical & Low Voltage Contracting
Location:
Listowel, ON
Employment Type:
Full-Time
Position Overview
We are seeking a proactive and detail-oriented Inside Sales & Customer Service Representative to support our electrical and low voltage contracting operations. This role is responsible for managing service requests, assisting with service ticket workflow, driving maintenance agreement sales, and delivering exceptional customer experience from initial contact through post-service follow-up.
The ideal candidate is highly organized, customer-focused, and comfortable balancing administrative coordination with sales and marketing responsibilities.
Key Responsibilities
Customer Service & Communication
Serve as the primary point of contact for incoming customer inquiries via phone, email, and online channels
Provide timely, professional responses to service requests, questions, and concerns
Maintain strong relationships with clients through consistent communication and follow-up
Ensure high levels of customer satisfaction throughout the service lifecycle
Service Ticket Workflow Assistant
Create, track, and manage service tickets from intake through completion
Confirm appointments and communicate with customers
Ensure accurate documentation of work performed, materials used, and job status
Promote and sell service maintenance agreements to new and existing customers
Follow up on leads, quotes, and previous service calls to generate repeat business
Identify upsell and cross-sell opportunities based on customer needs
Maintain a pipeline of prospects and track sales activities in CRM or internal systems
Support preparation of service estimates and proposals
Manage post-service follow-up with customers to ensure satisfaction and encourage repeat business
Request and coordinate customer reviews, particularly on platforms like Google
Respond professionally and promptly to online reviews (positive and negative)
Assist with basic marketing efforts such as email outreach, customer reminders, and promotions
Help maintain the company’s professional online presence
Qualifications
Previous experience in customer service, inside sales, or service coordination (construction, electrical, HVAC, or related field preferred)
Strong organizational and multitasking skills
Excellent verbal and written communication abilities
Sales-oriented mindset with ability to build customer relationships
Experience with scheduling software, CRM systems, or service management platforms is an asset
Proficiency in Microsoft Office and general computer applications
Customer-first attitude
Attention to detail and accuracy
Problem-solving and adaptability
Time management and prioritization
Team collaboration
What We Offer
Competitive compensation based on experience
Opportunities for growth within a fast-paced and expanding company
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