Part Time Airport Customer Service Agent - Flight

Overview

The Landline Company is redefining the airport journey by building infrastructure that decentralizes the airport. Its platform connects air and ground transportation, extending the airport experience into everyday places and enabling seamless door-to-gate travel while unlocking new demand.

Landline is pioneering remote terminal concepts that bring airport check-in, bag drop, and security screening closer to travelers, including directly into the neighborhoods and destinations where they live, work, and stay. Operating across North America with a growing network of partners, including Air Canada, American Airlines, Sun Country Airlines, and CLEAR, Landline is building the infrastructure that allows travel to begin anywhere.

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In Ontario, we partner with Air Canada bringing passengers to and from the Toronto airport from Kingston, Hamilton, Waterloo/Kitchener, Muskoka, Niagara, and Sarnia. Our luxury motorcoaches replace short flights with a faster, more sustainable alternative—reducing costs, addressing pilot shortages, and enhancing passenger journeys.

We’re seeking a Part Time Customer Service Agent to join our Air Canada service Toronto area team. You will be responsible for assisting with passenger check-in and boarding at each of the Toronto (YYZ - 6301 Silver Dart Drive, Mississauga), Hamilton (YHM - 9300 Airport Road, Hamilton), and Kitchener (YKF - 4881 Fountain Street North - Breslau) airports.

• Greet customers and provide information about our services with Air Canada
• Assist customers with the boarding process
• Answer customer questions and resolve customer concerns
• Enter passenger information into reservations systems
• Document and update customer records based on interactions
• Load and remove customer baggage from Landline vehicles and baggage carousels
• Develop and maintain knowledge of Landline’s products and services
• All other duties as assigned

• High School Diploma, GED or equivalent education required
• 2 years of customer service experience
• Experience working with an Airline Passenger Service System is preferred
• Ability to work a variety of shifts including nights, weekends and holidays
• Ability to build rapport with customers
• Ability to prioritize and multitask
• Positive attitude, strong work ethic and professional demeanor
• Excellent written and verbal communication skills
• A willingness to learn new systems and be flexible in tough situations
• Valid driver's license and reliable, personal transportation required
• Ability to lift up to 70lbs
• Flight benefits with our Airline Partner
• Paid time off
• Employee Assistance Program

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.