Lead Customer Success at Dialpad

Drive customer loyalty as the Lead Customer Success Manager at Dialpad in Kitchener, Canada. Oversee a team committed to enhancing customer experiences with our AI-native business solutions.

In this hybrid leadership role, you’ll be tasked with managing customer relationships and ensuring key accounts leverage our platform effectively. You will implement strategies for customer engagement, assess account health, and report results to enhance our services continuously.

Key Responsibilities:

• Mentor and build a successful Customer Success team

• Champion customer satisfaction and enhance retention rates

• Facilitate product adoption and minimize churn effectively

• Track and analyze customer account health indicators

• Create customer-driven strategies alongside cross-functional teams

Requirements:

• Minimum 2-3 years of customer success management

• Strong SaaS background, telecom experience preferred

• Excellent communication and public speaking skills

• Proven ability to lead collaborative efforts

• Skilled in Salesforce and customer success software

Utilize your passion for customer success and leadership to empower clients at Dialpad.
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