Customer Accounts Representative at Intact

Join Intact as a dedicated Customer Accounts Representative, providing exceptional service to Brokers and Clients in a hybrid work model. Engage in a fast-paced call center while helping customers with their billing needs.

This full-time, permanent role, based out of North York, requires one year of customer service experience. You will leverage your communication skills to assist with billing inquiries and enhance customer satisfaction through guidance and self-service tools. This position is perfect for detail-oriented individuals seeking growth in a supportive environment.

Key Responsibilities:

• Respond to customer billing inquiries via phone

• Adhere to call center metrics and service levels

• Process billing requests like payment schedules

• Promote self-service tools to clients

• Maintain high accuracy in all tasks

Requirements:

• One year of customer service experience required

• Previous billing experience preferred

• Effective oral and written communication skills

• Detail-oriented with strong organizational skills

• Technology-savvy and able to work autonomously

Bring your customer service skills to Intact and thrive in a dynamic call center environment.
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