Client Support Operations Agent at ComPsych

Become a critical point of contact as a Support Operations Agent s role demands swift issue resolution and excellent communication skills across multiple client contact channels.

At Com Psych, the world leader in mental health and absence management, the Support Operations Agent - Tier 1 role focuses on providing exceptional client support. You will handle inbound requests promptly and triage issues effectively, ensuring swift resolution. This position requires familiarity with support ticketing tools like Zendesk and a strong sense of urgency in your responses.

Key Responsibilities:

• Handle client inquiries via portal, email, and phone

• Perform triage and create tickets in Zendesk

• Resolve issues based on documented guidelines

• Escalate technical concerns to engineering support

• Communicate status updates on open tickets

Requirements:

• 2-3 years in customer support or related roles

• Experience with Zendesk or similar support platforms

• Proven track record of quick issue resolution

• Ability to elevate issues promptly when needed

• Proficiency in Microsoft Office, especially Excel

Elevate your career in customer support by joining Com Psych as a Support Operations Agent.
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