Strategic Partner Role in Customer Care

Drive customer partnerships at Recycle Track Systems as a Strategic Partner in Customer Care. This remote role facilitates communication and enhances efficiency within the waste management sector.

The role directly influences customer satisfaction through effective account management and service request processing. Leveraging operational excellence and sustainability knowledge, you will work closely with customers and vendors to improve profit margins while elevating service quality. Daily use of CRM and ERP software is essential.

Key Responsibilities:

• Actively manage client account communications

• Execute service requests with hauling partners

• Analyze data to provide predictive solutions

• Guide customers on waste diversion and compliance

• Support the Sustainability department in auditing

Requirements:

• 3+ years in Customer Success or Procurement

• Excellent project execution and multitasking

• Strong adaptability in fast-paced settings

• Operationally savvy with service industry knowledge

• Fluency in French is a plus

Become a pivotal part of RTS's commitment to sustainability and customer success.
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