Customer Service Opening

Position: Champagne Glass & Door Customer Service Opening
Location: Waterloo

Step into an engaging role as a Customer Service Representative at Champagne Glass & Door, where you will handle inquiries with warmth and professionalism.

Your role will encompass everything from phone interactions to office data management.

Champagne Glass & Door seeks a proactive Customer Service Representative focused on AP/AR. With at least a year of customer service experience, you will help manage inquiries, ensuring customers feel valued and connected. You'll seamlessly transition inquiries into booked estimates and manage invoicing tasks using specific software tools.

Key Responsibilities:

• Answer calls, texts, and emails promptly with a friendly approach

• Turn inquiries from multiple channels into booked estimates

• Welcome visitors in the showroom and address service requests

• Accurately log invoices and prepare payables data

• Ensure effective tracking of customer invoices and follow-ups

Requirements:

• 1+ years in customer-facing roles such as call centers

• Natural and engaging communicator over the phone

• Comfortable with data entry and learning technology

• Reliable and present in-office to support team needs

• Willingness to seek help for clarity on tasks

Embrace the opportunity to enhance customer experiences with your organizational and communication skills at Champagne Glass & Door.
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