Customer Support Representative for ROVs

Jumpstart your career at Deep Trekker, where you'll provide top-notch customer support for ROV technologies. This role focuses on troubleshooting and assisting customers while engaging with groundbreaking robotics.

Deep Trekker seeks a Customer Support Representative to assist customers with ROV-related inquiries and issues. You are responsible for communicating through various channels while offering diagnostics and managing support tickets throughout the service lifecycle. Working collaboratively with engineers and technicians will enhance the resolution process, coupled with maintaining precise case documentation.

Key Responsibilities:

• Respond to customer inquiries via phone, chat, and email

• Troubleshoot mechanical and software-related issues

• Manage customer repair processes efficiently

• Maintain complete product knowledge for informed support

• Generate quotes for repairs and upgrades effectively

Requirements:

• Background in customer service or technical support

• Strong problem-solving skills

• Excellent verbal and written communication

• Competency with CRM and ERP systems

• Readiness to engage in paid On-Call Support

Elevate your career in customer support while working with innovative underwater technologies at Deep Trekker.
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