Reliance Workforce Coordinator Position

Craft a fulfilling career with Reliance as a Workforce Coordinator. This role is pivotal in managing operations within the call center environment based in Toronto.

Reliance seeks a dynamic Workforce Coordinator to oversee call center operations and support workforce management. Your tasks include organizing schedules, responding to real-time communications, and analyzing operational metrics. With an emphasis on detail orientation, strong problem-solving abilities, and communication skills, you’ll enhance team efficiency in a fast-paced setting.

Key Responsibilities:

• Monitor operational performance of multiple call center lines

• Schedule staff and plan time off efficiently

• Manage inquiries via email and chat promptly

• Approve offline tasks and coordinate schedules

• Assist WFM team in adapting to real-time needs

Requirements:

• Strong problem-solving and analytical capabilities

• Detail-oriented with superior communication skills

• Ability to thrive in a busy environment

• Proficient in Microsoft Excel and Office tools

• Call center experience is an asset

Bring your expertise in scheduling and operational management to advance Reliance's customer service success.
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