Hardware Bilingual Customer Service Agent

Position: Home Hardware Bilingual Customer Service Agent
Location: St. Jacobs

Become a Bilingual Customer Service Agent at Home Hardware in St. Jacobs and thrive in a customer-focused role. Provide accurate information and excellent service to support our Dealers effectively.

This position requires someone with strong problem-solving abilities and effective communication skills. You will handle inquiries in both English and French while utilizing various systems to assist Dealers with their operational needs. Your contributions will help enhance customer satisfaction and operational efficiency.

Key Responsibilities:

• Deliver bilingual support to Home Dealers

• Utilize multiple systems for inquiries and resolutions

• Process Special Orders and exceptional requests

• Create necessary reports for internal stakeholders

• Provide assistance related to payment terminals

Requirements:

• High School diploma; post-secondary business education is a plus

• 2-3 years’ experience in a bilingual customer service capacity

• Familiarity with retail operations is a bonus

• Strong typing and computer skills required

• Fluent in English and French

Bring your proficiency and passion for customer service to Home Hardware and make an impact.
#J-18808-Ljbffr