Customer Service Representative

Job Summary

This role involves handling inbound and outbound customer interactions to ensureaccuratescheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service.

In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced,team-oriented environment.

• Respond to inbound customer calls and emailsregardingprice quotes, orders, scheduling, billing, and service inquiries.
• Provide professional and efficient customer service whilemaintaininga high levelof courtesy and accuracy.
• Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies.
• Facilitate returns and coordinate with distribution centers and suppliers to ensureaccurateprocessing.
• Maintainaccuratedocumentation of customer interactions, issues, and resolutions using CRM software.
• Follow up with customers throughout the resolution process to ensure satisfaction.
• Route calls to the appropriate department when necessary, ensuring a seamless customer experience.
• Assistin generating sales and upselling opportunities based on inbound customer inquiries.
• Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provideaccurateinformation to customers.
• Ensure consistent communication between the company and customers to foster strong relationships.
• Perform data entry, process cancellations, credits, and invoicing as needed.
• Supportadditionalcall center functions and assume other duties as assigned.

• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Previous customer service experience in a call center environment.
• Ability to multi-task in a fast-paced, high-volume environment.
• Strong problem-solving and conflict resolution skills.
• Attention to detail and ability to work under frequent interruptions.
• Experience using CRM systems and data entry tools.
• Sound knowledge of customer service principles and best practices.
• Ability to work independently and as part of a team.
• High School diploma or equivalent required.

• Work is primarily sedentary;mustbe able to sit for extended periods while using a computer, keyboard, and mouse.
• Occasional lifting andmovingup to 50 lbs. may be required.
• Fast-paced environment with frequent customer interactions and problem resolution.
• Some overtime may be required as needed.