Job Description & How to Apply Below
As a Customer Service Representative, you will serve as the main contact for customers and franchise owners. With a focus on conflict resolution and responsiveness, this role requires dedication and a proactive approach to service excellence. Candidates with at least two years of customer service experience are preferred to effectively handle calls, complaints, and requests from our valued clients.
Key Responsibilities:
• Conduct customer service calls for evaluations and follow-ups
• Log and manage customer complaints, developing resolution plans
• Process customer requests including service suspensions and changes
• Handle missed cleans, establishing necessary fines
• Manage cancellations and transfers, striving to retain accounts
Requirements:
• High school diploma; college diploma preferred
• Minimum 2 years of customer service experience
• Strong Microsoft Office skills, especially Excel and CRM
• Excellent communication skills in English
• Proven leadership and problem-solving capabilities
Bring your organizational and time management skills to enhance customer experiences at JAN-PRO in Kitchener.
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