Customer Service Representative

Elevate customer interactions with JAN-PRO as a Customer Service Representative in Kitchener, Ontario. Play a critical role in customer satisfaction and franchise support through effective communication and problem-solving.

As a Customer Service Representative, you will serve as the main contact for customers and franchise owners. With a focus on conflict resolution and responsiveness, this role requires dedication and a proactive approach to service excellence. Candidates with at least two years of customer service experience are preferred to effectively handle calls, complaints, and requests from our valued clients.

Key Responsibilities:

• Conduct customer service calls for evaluations and follow-ups

• Log and manage customer complaints, developing resolution plans

• Process customer requests including service suspensions and changes

• Handle missed cleans, establishing necessary fines

• Manage cancellations and transfers, striving to retain accounts

Requirements:

• High school diploma; college diploma preferred

• Minimum 2 years of customer service experience

• Strong Microsoft Office skills, especially Excel and CRM

• Excellent communication skills in English

• Proven leadership and problem-solving capabilities

Bring your organizational and time management skills to enhance customer experiences at JAN-PRO in Kitchener.