Temporary Customer Collections Representative

Support customer accounts through phone and email at Credit Risk Management Canada Ltd. with a hybrid schedule in Stratford or Etobicoke.

As a Temporary Customer Care Representative, you will support accounts under 60 days delinquent. Reporting to the Manager, Debt Recovery, you will help customers find solutions and maintain good standing. This first-party collections position involves payment arrangements, account updates, documents, and follow-up.

• Communicate with customers through email and phone calls
• Arrange payments and help find account solutions
• Send and receive documents for account updates
• Meet weekly call and collection targets
• Complete skip tracing tasks as needed

• Strong verbal and written communication skills
• Ability to multitask and manage competing priorities
• Comfort using Microsoft Office, softphones, and CRM systems
• One to two years administrative or customer service experience preferred
• French and English bilingualism is an asset

Apply customer service, payment arrangement, and account management skills in this temporary hybrid collections assignment.