Job Description & How to Apply Below
As a Customer Experience Associate, you will support Faire’s brand and retailer partners during an approximately 90-day temporary contract. After training, business requirements may determine whether you work across phone, chat, or email. The position emphasizes customer service, problem-solving, communication, and accurate customer interaction records.
Key Responsibilities:
Provide real-time support through phone, email, and chat
Address customer questions and concerns promptly and effectively
Manage interactions using Zendesk, Kustomer, Salesforce, or similar CRM tools
Track communications accurately and meet performance metrics
Participate in training, knowledge sharing, and peer support
Requirements:
Customer service experience, preferably phone-based support
Excellent verbal communication for complex customer interactions
Proficiency with CRM and customer support tools
Strong problem-solving skills and effective solution development
Ability to work hybrid, with three office days weekly
Bring customer service, CRM, and problem-solving skills to Faire’s hybrid support team serving entrepreneurs through multiple channels.
Position Requirements
10+ Years
work experience
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