Hybrid Customer Support Associate

Support Faire customers through phone, chat, and email in a hybrid Customer Experience Associate contract focused on clear solutions. Apply customer service experience and CRM expertise across changing support needs.

As a Customer Experience Associate, you will support Faire’s brand and retailer partners during an approximately 90-day temporary contract. After training, business requirements may determine whether you work across phone, chat, or email. The position emphasizes customer service, problem-solving, communication, and accurate customer interaction records.

• Provide real-time support through phone, email, and chat
• Address customer questions and concerns promptly and effectively
• Manage interactions using Zendesk, Kustomer, Salesforce, or similar CRM tools
• Track communications accurately and meet performance metrics
• Participate in training, knowledge sharing, and peer support

• Customer service experience, preferably phone-based support
• Excellent verbal communication for complex customer interactions
• Proficiency with CRM and customer support tools
• Strong problem-solving skills and effective solution development
• Ability to work hybrid, with three office days weekly

Bring customer service, CRM, and problem-solving skills to Faire’s hybrid support team serving entrepreneurs through multiple channels.