Service Advisor Equipment Repairs

Coordinate equipment repairs and customer communication as a Service Advisor with Toromont Cat in Sudbury, Ontario, working full-time.

This Service Advisor position supports service operations through repair scheduling, work-in-progress processing, and accurate documentation. You will coordinate with Technicians, Supervisors, Coordinators, MSRs, and PSSRs. The work includes customer follow-up, parts sourcing, warranty processing, and invoicing support.

• Schedule machine repairs and preventative maintenance for Technicians
• Update and manage Service Scheduler accurately
• Provide customer support and repair follow-up
• Open work orders and verify warranty information
• Review daily WIP for invoicing and KPIs

• Minimum post-secondary education
• Minimum five years of service operations experience
• Safe, environmentally sound, and healthy work behaviours
• Ability to coordinate repair deadlines with service teams
• Ability to maintain accurate service documentation

Use service operations, scheduling, and customer support expertise to coordinate Caterpillar equipment repairs for Toromont Cat.