Dental Administrator Waterloo

Dental Administrator (Kitchener, Waterloo, or Cambridge)
Job Description

Posted Thursday, August 27, 2026 at 6:00 AM

Dental Administrator (Concierge)

Locations: KWC Region – Placement at 1 of our 3 locations (Kitchener, Waterloo, or Cambridge)

Compensation
: $20.00 – $28.00 / hour (commensurate with experience)

About the Role

At Passion Dental Group, we’re reimagining what dental care can feel like - for both our patients and our team. We believe exceptional healthcare starts with hospitality, warmth, and seamless service.

We are expanding across the region and seeking a welcoming, detail-oriented Dental Administrator (Concierge) to join our front-of-house team. You will have the opportunity to be placed at one of our three modern clinics across Kitchener, Waterloo, or Cambridge
. As the face and voice of our practice, you’ll set the tone for every patient experience from the moment they walk through our doors or contact our clinic.

Position Type: Full-Time & Part-Time opportunities available

Compensation: Competitive hourly wage (commensurate with experience)

Schedule: Flexible availability required for Days, Evenings, and Weekends (Clinics operate 7 days a week with extended evening hours)

Location: Dedicated placement at one clinic location within the KWC region (Kitchener, Waterloo, or Cambridge)

What You’ll Be Doing

Patient Hospitality & Check-In: Welcome patients warmly, manage daily check-ins/check-outs, and maintain a clean, vibrant reception environment.

Scheduling & Appointment Management: Manage patient scheduling, optimize daily clinic flow, coordinate recall lists, and handle incoming phone calls, emails, and inquiries.

Billing & Financial Processing: Process payments, submit electronic insurance claims, explain payment options or financing plans, and manage daily accounts receivable balances.

Patient Communication: Follow up with patients regarding upcoming appointments, outstanding treatment plans, and post-appointment inquiries with empathy and clarity.

Team

Collaboration:

Work closely with dentists, dental hygienists, and dental assistants to ensure seamless patient transitions and daily practice success.

Who You Are

Experience: 1+ years of dental administration, medical front-desk, or high-end hospitality/customer service experience preferred.

Software Knowledge: Familiarity with dental practice management software (e.g., Clear Dent, Dentrix, Abel Dent) is a strong asset.

Communication

Skills:

Excellent verbal and written communication skills with a professional, empathetic phone manner.

Administrative

Skills:

Strong multi-tasking abilities, attention to detail, and comfort with digital technology and billing processes.

Availability: Willingness to work flexible shifts including evenings and weekends to support extended practice operating hours.

What Makes Passion Dental Group Different?

Hospitality-First Culture: A modern, non-traditional dental practice focused on comfort, convenience, and elevated patient experiences.

Growth & Support: Ongoing professional development, cross-training opportunities, and a collaborative team environment.

Accessibility: Extended operating hours 7 days a week to better serve our local communities.

Let’s Connect

If you are passion-driven, love interacting with people, and want to build a career in a modern, growth-oriented environment, we’d love to speak with you!

#PassionMP

Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. We do not use artificial intelligence or automated decision-making tools to screen or assess candidates; all applications are reviewed by our recruitment team. Limited AI-enabled tools may be used solely for note-taking during phone screening interviews. If you require accommodation at any stage of the hiring process, please let us know by emailing