Dental Administrator Waterloo

Position: Dental Administrator Waterloo )
Dental Administrator (Kitchener, Waterloo, or Cambridge)  

Job Description  Posted Thursday, August 27, 2026 at 6:00 AM
Dental Administrator (Concierge)
Locations:  KWC Region – Placement at 1 of our 3 locations (Kitchener, Waterloo, or Cambridge)
Compensation : $20.00 – $28.00 / hour (commensurate with experience)
About the Role
At Passion Dental Group, we’re reimagining what dental care can feel like - for both our patients and our team. We believe exceptional healthcare starts with hospitality, warmth, and seamless service.
We are expanding across the region and seeking a welcoming, detail-oriented  Dental Administrator (Concierge)  to join our front-of-house team. You will have the opportunity to be placed at  one of our three modern clinics across Kitchener, Waterloo, or Cambridge . As the face and voice of our practice, you’ll set the tone for every patient experience from the moment they walk through our doors or contact our clinic.
Position Type:  Full-Time & Part-Time opportunities available
Compensation:  Competitive hourly wage (commensurate with experience)

Schedule:

Flexible availability required for Days, Evenings, and Weekends (Clinics operate 7 days a week with extended evening hours)

Location:

Dedicated placement at  one  clinic location within the KWC region (Kitchener, Waterloo, or Cambridge)
What You’ll Be Doing
Patient Hospitality & Check-In:  Welcome patients warmly, manage daily check-ins/check-outs, and maintain a clean, vibrant reception environment.
Scheduling & Appointment Management:  Manage patient scheduling, optimize daily clinic flow, coordinate recall lists, and handle incoming phone calls, emails, and inquiries.
Billing & Financial Processing:  Process payments, submit electronic insurance claims, explain payment options or financing plans, and manage daily accounts receivable balances.
Patient Communication:  Follow up with patients regarding upcoming appointments, outstanding treatment plans, and post-appointment inquiries with empathy and clarity.
Team

Collaboration:

Work closely with dentists, dental hygienists, and dental assistants to ensure seamless patient transitions and daily practice success.
Who You Are

Experience:

1+ years of dental administration, medical front-desk, or high-end hospitality/customer service experience preferred.
Software Knowledge:  Familiarity with dental practice management software (e.g., Clear Dent, Dentrix, Abel Dent) is a strong asset.
Communication

Skills:

Excellent verbal and written communication skills with a professional, empathetic phone manner.
Administrative

Skills:

Strong multi-tasking abilities, attention to detail, and comfort with digital technology and billing processes.
Availability:  Willingness to work flexible shifts including evenings and weekends to support extended practice operating hours.
What Makes Passion Dental Group Different?
Hospitality-First Culture:  A modern, non-traditional dental practice focused on comfort, convenience, and elevated patient experiences.
Growth & Support:  Ongoing professional development, cross-training opportunities, and a collaborative team environment.
Accessibility:  Extended operating hours 7 days a week to better serve our local communities.
Let’s Connect
If you are passion-driven, love interacting with people, and want to build a career in a modern, growth-oriented environment, we’d love to speak with you!
#PassionMP
Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. We do not use artificial intelligence or automated decision-making tools to screen or assess candidates; all applications are reviewed by our recruitment team. Limited AI-enabled tools may be used solely for note-taking during phone screening interviews. If you require accommodation at any stage of the hiring process, please let us know by emailing