Bilingual Training & Development Facilitator, Distribution Services

Training Delivery and Facilitation

• Deliver structured training to new and existing employees on Contracting and Compensation processes, procedures, products, policies and supporting technology.
• Facilitate learning in virtual, in-person, classroom, small-group and one-to-one environments.
• Adapt facilitation methods, learning activities and supporting materials to reflect different learning styles, experience levels and business needs.
• Apply adult-learning principles and practical business scenarios to promote critical thinking, sound judgement, problem-solving and effective decision‑making.
• Explain complex operational concepts in a clear, practical and engaging manner.
• Facilitate refresher training, cross‑training, change‑related learning and targeted development sessions.
• Create an inclusive and respectful learning environment that encourages participation, collaboration and knowledge sharing.
• Maintain current working knowledge of relevant business processes and operational practices to ensure training remains accurate and credible.

Learning Needs Assessment and Planning

• Assess organisational, team and individual learning needs in collaboration with leaders and business partners.
• Develop short‑ and long‑term training plans that identify learning objectives, required resources, delivery methods, timelines and measures of success.
• Coordinate training schedules, learner participation and required subject matter support.
• Identify knowledge, skill and performance gaps through observation, assessments, operational results, quality findings, learner feedback and consultation with business partners.
• Develop targeted learning or coaching plans to address identified needs.
• Review business and operational changes to determine their impact on employee learning and readiness.
• Prioritise learning initiatives based on business risk, operational requirements and employee development needs.

Learning Content Development and Maintenance

• Design, develop, review and maintain training plans, facilitator guides, learner materials, job aids, reference tools, assessments and related learning resources.
• Partner with subject matter experts, process owners and learning professionals to validate the accuracy and completeness of training materials.
• Identify gaps, inconsistencies or outdated information in learning content and coordinate the required updates.
• Support the development and maintenance of a reusable learning‑content repository that promotes consistency and efficient knowledge transfer.
• Ensure training content reflects approved business processes, policies, controls and service expectations.
• Develop interim support materials when formal procedures or learning resources are not yet available.
• Communicate material changes to learners, leaders and affected business partners.

Learner Assessment, Coaching and Performance Support

• Evaluate learner knowledge, skill development and readiness through assessments, practical exercises, observation and other appropriate methods.
• Monitor learner progress throughout training and provide timely, constructive and specific feedback.
• Document training outcomes, strengths, development needs, risks and recommended next steps.
• Provide one‑to‑one coaching and mentoring to reinforce learning and address individual performance gaps.
• Communicate learner progress and training outcomes to appropriate leaders and business partners.
• Recommend additional training, coaching or operational support where required.
• Promote employee accountability for continuous learning and application of knowledge

Training Evaluation and Continuous Improvement

• Develop and implement methods to evaluate training effectiveness, knowledge retention and application of learning.
• Gather and analyse learner,…