Mechanical Engineer Customer Service Expertise

Position: Mechanical Engineer with Customer Service Expertise
Explore your potential with itec group as a Mechanical Engineer supporting rugged industrial machinery. This position focuses on technical client interaction and effective troubleshooting.

The Mechanical Engineer role involves addressing customer service requests and utilizing engineering expertise to resolve machinery issues. You'll lead commissioning activities and offer essential training on equipment operations, fostering a strong client relationship.

Key Responsibilities:

• Manage customer requests and provide technical support

• Perform onsite and remote troubleshooting of mechanical problems

• Lead performance validation during commissioning processes

• Coordinate parts logistics and warranty claims management

• Document service activities and maintain accurate logs

Requirements:

• Mechanical Engineering degree or equivalent experience

• 3-10 years experience in service/support of heavy machinery

• Hands-on skills with hydraulic and electrical diagnostics

• Proven experience in field service and customer engagement

• Valid driver’s license and ability to travel for site visits

Utilize your engineering skills and customer-first mindset to contribute to itec group’s mission.
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