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Job Description & How to Apply Below
Overview
Job Title:
Financial Services Performance Director, AutoIQ
Compensation Range: $175,000 - $225,000
Primary
Work Location:
Oakville (travel required)
Company Overview:
AutoIQ is an innovative and forward-thinking group of eight successful franchise automotive dealerships throughout Ontario. We believe our people are our greatest asset, and as lifelong learners, we continually strive to improve at every turn. Our ambition and commitment to excellence drive us to deliver the best experiences for our valued customers and team members.
Position Summary:
Reports to:
President or his designate
The Financial Services Performance Director will be responsible for leading the performance of approximately 8 AutoIQ dealership financial services departments. The role operates as part of AutoIQ’s shared services team who are a support mechanism to in-store management and accountable for group-wide F&I performance. This includes customer experience, revenue generation, compliance, and product penetration. Training & education, process development and implementation to execution, compliance & departmental accountability will be part of the Performance Director’s scope.
The Director will also be responsible for maintaining excellent relationships with dealership personnel while maximizing growth and revenue opportunities within our F&I departments. Our F&I mandate is to serve our clients with expert advice and protection opportunities while delivering an exceptional service experience.
Role Objectives
Develop community & sharing amongst AutoIQ Financial Services Managers
Increase penetrations of targeted products in Financial Services offices
Seeks new revenue streams/products (IE: Post sale product presentation)
Enhance revenue and gross profit in Financial Services offices
Enhance customer experience with Financial Services
Recruit high performing Financial Services Managers
Establish compliance standards and processes for audit
Establish standard/best practices process for group dealerships to follow
Research, test and implement modern and alternative F&I processes (single point of contact, virtual F&I, menu-based F&I)
Enhance “home court” product utilization & awareness – Tricor product penetration, In-House Lease Utilization, etc.
Key Responsibilities
Training &
Education:
Trains new & existing FSMs & other dealership/group staff on Financial Services process, Tricor Product Knowledge, sales presentation & compliance in 1-to-1 and large group format, both in-person and virtually
FSM group onboarding: initial training and group welcome
Resource:
Acts as a product knowledge subject matter expert for our FSM and dealership teams
Vendor & Lender Relationships:
Manage vendor partner relationships with F&I providers as well as relationships with lending institutions
Reporting:
Establish and maintain reporting standard, generating necessary reports/composites to drive accountability and to help effectively train & coach FSMs on performance
Menu & bundle development:
Research and implement high performing menu-based presentations with a standard
POS development – position will be tasked with developing point of sale aids
Compliance:
Responsible for overall Financial services compliance with OEM, regulatory, lender and AutoIQ code of conduct. Regular audits to be conducted at each group location to ensure adherence to these policies.
FSM Compensation planning:
Development of modern, motivational FSM compensation plans
Backfill FSM vacancies on occasion as necessary
Review transactions as necessary and liaise with Non-Prime division and lenders if necessary to aid in obtaining finance approval
Analyze dealership performance and develop training and action plans to address opportunities for growth
Required Qualifications
Minimum 5 years of proven financial services management success within the retail automotive industry
Valid unrestricted OMVIC license
Advanced technical/computer skills and proficiency in Dealer Management Systems
Inspiring people leader with a passion for driving results
Operates with the highest level of integrity
Process driven, highly organized, detail oriented and accountable
Valid driver’s license
Why Consider AutoIQ?
Growth…
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