Personal Banking Associate Customer Advice

Customer advice and digital banking education define this Personal Banking Associate opportunity at TD’s branch office. Support customers with practical financial solutions.

As a Personal Banking Associate, you will handle day-to-day advice needs, service transactions, and customer problem resolution. You will understand customer needs, guide them to appropriate staff, and support banking solutions. The role also includes confidential judgment, documentation accuracy, and regulatory consistency.

• Engage customers through advice, transactions, and problem resolution
• Guide customers toward appropriate banking solutions and staff contacts
• Educate customers about mobile, ATM, and online banking
• Support scheduled cash and non-cash frontline transactions
• Report non-standard matters and recommend operational improvements

• High School diploma and/or one year relevant experience
• Investment Funds Canada or equivalent within six months
• Proficiency with MS Office, branch software, and internet
• Knowledge of banking solutions and processes
• Strong communication, organization, planning, and time management

Bring customer experience, banking knowledge, digital education, and sound judgment to TD’s Personal Banking Associate team.