Guest Attendant

Position:
Guest Attendant

Reports to:

Health and Wellness Manager
Job Status:
Ongoing Part-Time/ Casual, Onsite

Hours:

7am - 3pm EST. Hours of Work Biweekly:15 hours

Location:

480 Downie Street, Stratford, Ontario, N5A 7Y5
Pay: $18-19/hour

The Guest Attendant provides safe, compassionate, and resident-centered care by supporting daily resident needs, medication routines, and community operations while promoting resident dignity, comfort, and well-being. Specifically, the Guest Attendant will be responsible for:

• Respond to resident call bells and provide assistance with daily care needs while ensuring comfort, safety, and dignity.
• Administer medications and treatments, prepare medication carts, monitor supplies, coordinate refills, and maintain accurate medication records in accordance with policies and regulations.
• Complete resident wellness checks, monitor changes in condition or behaviour, and report concerns to the Health and Wellness Manager or designate.
• Support dining services by completing resident census checks, monitoring resident well-being, providing tray service, and assisting dining staff as required.
• Aprons must be worn when serving in dining rooms.
  
  Complete required documentation, including charting, MARs, narcotic counts, communication logs, wellness checklists, and shift reports.
• Assist residents with escorts, transfers, supervision, laundry, linen changes, and other support services
• .Maintain a safe and organized environment by sanitizing equipment, tidying nursing stations, and reporting safety concerns or maintenance issues.
• Participate in shift handovers, emergency procedures, fire safety protocols, welcome new residents, and complete other duties assigned by the Manager or designate.

• Post-secondary education in Hospitality, Gerontology, Social Services, Healthcare, or a related field is preferred.
• 1–2 years of experience in customer service, hospitality, healthcare, or seniors’ living is preferred.
• Compassionate and respectful approach when supporting older adults.
  
  Strong communication, organization, and documentation skills.
• Ability to prioritize tasks and work independently or as part of a team.
• Must successfully complete a criminal background check, including Vulnerable Sector Screening.
• Medical clearance required.
  
  Flexible availability to work days, evenings, overnight shifts, weekends, and holidays as required.

• Experience with medication administration, MAR documentation, and medication carts.
• Knowledge of senior living operations and resident care practices.
• Strong computer skills, including Microsoft Office and general applications.
• Additional languages are an asset to support a diverse resident community.
• CPR and First Aid certification